Shipping policy

Processing / Shipping

Our standard processing time is 5-7 business days, but this timeline is subject to change as all of the items in our shop are made to order. Once your package ships, please allow 1-5 business days for the package to be delivered (France ONLY). Please keep in mind that these are estimates from La Poste/Colissimo and not guaranteed. If you need your order by a certain date, we encourage you to leave a note and we will do our best to accommodate. 

Incorrect Shipping Information

To ensure accurate delivery, please double-check your shipping information during checkout. If you discover an error, email us as soon as possible with corrections! Once shipped, we won't be able to change the address and cannot offer refunds or free replacements for any "wrong" location due to customer-provided incorrect shipping information. Your timely attention is appreciated.

Delayed/Lost Orders

While we're not responsible for lost or stolen packages, we're here to support you. If your order is marked as "delivered" but hasn't arrived, please check your mailbox and inquire with neighbours. If issues persist, please contact La Poste/Colissimo to make a claim, and we'll assist with any information you need.